GoPay Atlas’ GoPay billing platform is available for managed Workers’ Compensation policies with effective dates of 3/1/2016 or later. GoPay provides flexible and automated payroll reporting, auto-pay and much more.

Features and Benefits

  • Quick online enrollment
  • Customer support line for assistance and on-going support
  • Easy-to-use flexible reporting options
    • Payroll submission based on insured’s payroll frequency
    • Link with insured’s payroll provider for automated reporting
    • On-line self-reporting
  • Automatic ACH Payments, eliminating the need for paper checks and reducing the occurrence of late payments and cancellation notices (NOC)
  • Predictability and maximization of cash flow
  • Elimination/minimization of year-end premium audit shock
  • Ability to compete with large payroll service companies
  • Fast, safe and secure
  • And more!

Please note: Direct Bill Installments and other payment options available in addition to GoPay.

For questions or more information please call our Marketing Department at (855) 309-3310 or email marketing@atlas.us.com.

GoPay ACH Payment Plan FAQs


GoPay is Atlas General’s (“Atlas”) new online payroll reporting platform that enables policyholders to pay their workers’ compensation premium each time they run and submit payroll. The insured can report their payroll at the class code or employee level and they can report their payroll and pay their premium based on their payroll frequency, whether that is weekly, bi-weekly, semi-monthly or monthly. Insured’s can also report by location if they have multiple locations.


The GoPay customer service hours are from 8:30 am to 8:00 pm EST.

1-844-GO-PAYGO
(844-467-2946)
Atlasgopay@paygoadmin.com


GoPay ACH is our Pay-As-You-Go payroll reporting payment plan with automated ACH payments and flexible payroll reporting options. Once payroll is submitted, the insured will receive an email notification advising them of the premium due. If there are any discrepancies on this email regarding the premium due, the insured can contact our Atlas GoPay specialists to remedy the situation. Otherwise, the funds will automatically be drafted from the insured’s bank account within 48 hours of receiving the premium due invoice email.

Please note that no funds will be drafted from the insured’s bank account until they report payroll and receive the premium due invoice via email.


Once the policy is issued, the insured will receive an email with detailed registration instructions. If the insured has any trouble registering, they can call one of our Atlas GoPay representatives to help walk them through the registration process.


Payroll reporting is due on the Next Expected Check Date (NECD) based on the selected payroll frequency by the insured. For example, if the insured selects semi-monthly, the insured’s payrolls will be run on the 15th of the month and the last day of the month, so the NECD would be the 15th and the last day of the month. If the insured selects monthly and they only run payroll on the last day of the month, the NECD would be the last day of each month. If payroll is not submitted within 4 days of the NECD, the system will send automated reminder emails to the insured until they do submit their payroll. If payroll is not submitted within 19 days of the NECD, a Notice of Cancellation (NOC) will issue.

Please note that on GoPay ACH all 12 months of payroll are required.


No, payroll reporting for GoPay ACH is handled electronically. Paper statements will not be mailed and all payroll reporting is submitted online. After submitting payroll, the insured will receive an emailed invoice advising of the premium due and the amount to be drafted from their account. If the insured notices any discrepancies in the premium amount due in this email, they can contact our Atlas GoPay representatives to remedy the situation. The insured’s funds will be drafted within 48 of receiving the premium due email.


For GoPay ACH the insured can use the following methods to submit payroll:

  • Manual online entry
  • Upload a file/spreadsheet or use the Express Template
  • Automated payroll provider feed


For accurate reporting we recommend insured’s report at the employee level. However, we do have the capability for insured’s to report at the class code level dependent on how the insured is submitting payroll. Please contact one of our Atlas GoPay Representatives to discuss how to set this up.


Yes, insured’s can report payroll by location on our GoPay ACH plan. Please have the insured contact one of our Atlas GoPay representatives to help assist the insured in accurate reporting of multiple locations.


We are able to integrate with most payroll companies that can provide payroll data in an acceptable report format.

ADP and Paychex do not provide interface reporting for their payroll customers. ADP and Paychex customers may have access to online reports which may be reviewed to see if they can be uploaded by the insured into the GoPay system. Our Atlas GoPay Representatives are equipped to assist our clients to determine the best reporting method for each insured.


No, credit cards are not offered at this time.


Yes, for our GoPay ACH payment plan the insured is required to be setup for ACH payments, though the deposit can be made by check.

Please note that no funds will be drafted from the insured’s bank account until they report payroll and receive the premium due invoice via email.


There are installment fees associated with GoPay ACH.

GoPay ACH Installment Fees:

  • Monthly – $10 Per Payroll Submission
  • Bi-Weekly or Semi-Monthly – $6 Per Payroll Submission
  • Weekly – $3 Per Payroll Submission


Yes, brokers can log in to our online Broker Billing Portal to view correspondence documents such as NOCs, rescission letters, and direct bill installment invoices. For questions on how to log in or navigate our online Broker Billing Portal, please call (844) 729-4600 or email billinghelpdesk@atlas.us.com.

Once you are logged in and are viewing a specific policy, you can click on tab #13 titled “Images” to view correspondence documents such as NOCs, rescissions, and direct bill installment invoices. For copies of insured’s payroll submissions, please call (844) 467-2946 or email AtlasGoPayMPR@Paygoadmin.com


The deposit payment is still made by check and is due within 10 days of the effective date. Deposit payments for policies effective 3/1/2016 and later for managed programs written on Falls Lake, Republic, Southern and Torus/StarStone paper (policy prefixes FLA, ATW, AFC, ARL, ASI & T2016) should be mailed to:

Atlas General Insurance Services
P.O. Box 88006
Chicago, IL 60680-1006


No, deferred deposits will only be offered on our direct bill installment payment plans.


We will not be doing any mid-term switches, GoPay ACH will only be offered to new policies going forward with an effective date of 3/1/2016 and later for managed programs written on Falls Lake, Republic, Southern and Torus/StarStone paper (policy prefixes FLA, ATW, AFC, ARL, ASI & T2016).


Yes, the insured can change their payroll frequency at any time on GoPay ACH (for example, they can go from weekly payroll submission to monthly payroll submission). The insured just needs to contact one of our Atlas GoPay Representatives to make this change.


To bind, please request GoPay ACH as the insured’s payment plan. The insured’s email is now required at the time of bind. The insured’s email address will be utilized for the initial GoPay ACH welcome registration email, payroll reporting and all other payment communications. All other binding requirements will remain the same. Please contact your Underwriter for more information.


We do still offer direct bill installments and full pay annual payment plans. Please contact your underwriter or broker for more information.

Resource Guides

GoPay-Flyer-Features-and-Benefits

GoPay Features & Benefits Flyer

This flyer covers the features and benefits of the new GoPay system.
GoPay Features & Benefits Flyer (PDF)

GoPay-FAQ

GoPay ACH Payment Plan FAQs

Learn more about GoPay ACH from our FAQ flyer.
GoPay ACH FAQ Flyer(PDF)

GoPay-MPR-FAQ

GoPay MPR Payment Plan FAQs

Learn more about GoPay MPR for current in force policies only.
GoPay MPR FAQ Flyer(PDF)

GoPay-Getting-Started-PowerPoint

GoPay Getting Started Guide

Learn how you can get started with the new GoPay system.
GoPay Getting Started Guide (PDF)

GoPay-Billing-And-Payment-Options-4

GoPay Billing & Payment Options Chart

Learn about the different payment plans and options for the insured.
GoPay Billing and Payment Options (PDF)

 

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